Read e-book online Professionell telefonieren für Dummies Das Pocketbuch PDF

By Karen Leland,Keith Bailey

ISBN-10: 3527705716

ISBN-13: 9783527705719

Sie sollen am Telefon Kunden überzeugen oder gar mit Beschwerden fertig werden? Sie möchten dabei professionell und rundum souverän auftreten?
"Professionell telefonieren für Dummies" gibt Ihnen zunächst Ihren persönlichen Telefonknigge an die Hand, zeigt Ihnen, wie Sie mit richtigem Sprechtempo und Tonfall Vertrauen zum Anrufer aufbauen. Dann geht es auch schon um die wahren Herausforderungen professionellen Telefonierens: Sie erfahren, wie Sie bei aufgebrachten Anrufen reagieren und stets die Kontrolle über das Gespräch wahren und am Telefon erfolgreich verkaufen.

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Read or Download Professionell telefonieren für Dummies Das Pocketbuch (German Edition) PDF

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Professionell telefonieren für Dummies Das Pocketbuch (German Edition) by Karen Leland,Keith Bailey


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